Tag archive for ‘listen’
Delivering Effective Feedback
Course Description Every manager or supervisor has to provide feedback. Research clearly shows that the way in which it is delivered can affect staff morale and productivity – so knowing how to deliver quality feedback is key to leading a successful team. This course examines the challenges we face when delivering feedback, the different types [...]
Influencing Skills
Course Description Influencing Skills boosts learners’ ability to persuade peers, managers and customers to support a proposed course of action. The course focuses on the interpersonal skills that can be used to “sell” an idea, understand another point of view and tailor arguments to take this into account. It covers the specific tools and techniques [...]
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